In this episode of The Better Leadership Team Show, I sit down with Josh Zolin, entrepreneur, keynote speaker, founder of BITNW Academy, and author of Blue Is the New White, to talk about one of the biggest leadership challenges many organizations face today: the divide between white-collar leadership and blue-collar frontline teams.
We discuss why so many office leaders unintentionally lose credibility with field employees, how assumptions create resentment, and why respect is built through curiosity, transparency, and shared experience. Josh shares lessons from scaling a service business, leading technicians in the field, and helping companies create stronger cultures through better communication and leadership development.
We also dive into financial transparency, leadership coaching, investing in employees, and why the future of the skilled trades deserves far more attention and respect than it often receives.
If your organization has office teams, field teams, operations staff, technicians, drivers, or frontline employees, this conversation offers practical ways to close communication gaps and build a healthier, more unified culture.
Thanks for listening! Connect with us at mike-goldman.com/blog and on Instagram@mikegoldmancoach and on YouTube @Mikegoldmancoach
