Know what one of the main factors behind an effective CX effort is? (Hint: it's EX) Know what it takes to move the needle on enterprise-wide CX initiatives?
In this episode of Customerland, we sat down with Tom Quish, SVP of Customer Experience at Rightpoint, and Jesse Murray, Rightpoint’s SVP of Employee Experience to continue a conversation we had begun at this years' NRF conference. If you aren't aware - and I wasn't - both Tom and Jesse are the dual embodiments of passion and expertise as it relates to CX and EX respectively - and how those two concepts combine to reinforce and support the other.
Plus you'll learn when and why so many CX/EX initiatives never get out of the gate and what you can do to make sure that doesn't happen to you.
Also, a special shout out to Verint - our sponsor for this episode.
