Peter van der Putten is Director of Pega's AI lab - which essentially means that he's in charge of all of the various ways in which AI (and its derivatives) can be harnessed for the good of Pega's huge, worldwide customer base. In this conversation, we cut through the hype and dive deep into the enterprise utility of AI - generative AI and conversational AI, specifically, and what the future holds for organizations that can intelligently deploy this revolutionary tech to enrich their customer relationships.
Not only is Peter extraordinarily well-versed on everything AI, but the conversation couldn't have been more timely considering all of the confusion and anxiety around the topic at the moment.
