Parking enforcement is safety work — and in Indianapolis, that truth has reshaped how officers are trained, supported, and protected. In this episode, Jade and Matt sit down with Adam Isen, Director of ParkIndy, for a deep look at one of the most structured and technology-enabled enforcement models in the U.S.
Adam shares how ParkIndy built a system that prioritizes deescalation, officer wellbeing, repeatable protocols, and real accountability — including:
Adam also breaks down lessons learned from fifteen years of enforcement: the power of simple protocols, the importance of reviewing policies yearly, how to prevent “blinders” during enforcement, and why officers should never feel obligated to defend or debate a citation in the moment.
It’s one of the most comprehensive looks at frontline safety we’ve ever featured — and a powerful reminder that behind every citation is a human interaction, and behind every uniform is a person who deserves to feel safe.
In This Conversation, You’ll Learn
Standard Credits
Hosts: Jade Neville & Matthew Darst
Executive Producer: Julie Gates
Producer: Chris O’Keeffe
Engineering & Mix: Patrick Emile
Associate Producer: Cyndi Raskin
Brand Design — Tina Olagundoye
⚠️ Disclaimer
The views and opinions expressed in this program are those of the guests and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent. This production belongs to Modaxo and may contain information subject to trademark, copyright, or other intellectual-property rights and restrictions. This production provides general information and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.
