Today Kevin and Robert explore how to manage reputational damage in HOAs and maintain community harmony.
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This episode isn't just about rules and regulations; it's about the heart of community living. Learn how to navigate the delicate balance of enforcing policies while fostering respect and understanding among residents. We tackle the tough questions: How do you maintain order without stepping on toes? How do you turn conflict into cooperation? Join us for a journey through the complexities of HOA management, blending expert advice with relatable, real-life scenarios. Perfect for HOA board members and residents who believe in building not just a community, but a home for all.
Chapters from today's episode: Guarding against "Reputation Damage" in Your HOA
00:00 Disrespect and accountability in a HOA.
02:39 Dealing with Troublemaker Homeowners
06:11 What is reputational damage?
07:06 Should you be careful around that “one person” in your association?
09:07 Written/digital reputational damage
10:50 Dealing with incivility in your HOA
18:53 How is your reputation actually damaged and measured?
21:12 Learning not to be reactionary & building up personal skills
25:37 Being Kind & Honest
27:18 how to deal with troublemakers at a HOA Board Meeting
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