Law firm process improvement dies when we rush it. I learned that the hard way after more than a decade of running Sterling Lawyers.
Kelly Shaw reveals the 4-bucket system we use to prioritize projects, manage backlogs, and actually finish what we start at our family law firm.
This is for the firm owners who have tons of great ideas and zero finished projects. The fix comes down to better prioritization, backlog discipline, and real change management. Kelly runs this playbook at Sterling.
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📄 CHAPTERS
0:00 - Law Firm Process Improvement Starts With One Question
2:07 - Why Pain Points Matter More Than Solutions
10:56 - The 4-Bucket Project Prioritization Framework
20:51 - How We Rolled Out a Client Portal Across Four Quarters
26:19 - Change Management and Getting Real Team Buy-In
33:58 - Accountability Across a Growing Family Law Firm
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