People are our best assets, and leaders who understand this concept will aim to lead people effectively; however, you do not become an effective leader overnight, nor are the skills or traits inborn. Becoming an effective leader requires hard work, and it can be frustrating at times if you are clueless about where you’re supposed to start. The good news is that there are areas of focus that you can begin honing in to inspire the people under you, motivating them to go above and beyond.
This week’s podcast episode is what my guest, Chris Koch of BDR, talks about. We discuss the importance of communication and how to communicate better in a way that the receiver understands. Chris also talks about why one must be receptive to changes and desire to improve constantly. We also share our thoughts on attracting the right talent and how leaders should not be afraid to train their people, and a whole lot more.
If you are a struggling leader, this episode will guide you into the skills you need to hone to become effective in leading your people.
Discussion Points:
0:00 The Elevation Program
4:22 Overview of the episode
5:08 How the work landscape has shifted over the years
7:22 What communicating better means
9:22 Understanding someone’s personality to communicate better
12:16 Normal face (how to respond when someone gives you bad news)
15:07 Addressing different mediums of communication on the technician front
17:28 Time spent on phones and productivity
18:58 Developing policies and making it a collaborative effort
23:16 Try to improve constantly. Be receptive to changes.
27:20 Check your ego as an owner or manager
27:58 How BDR helps businesses achieve what they want to achieve
30:16 Elevate one’s self and elevate your team
34:08 Hire for attitude and aptitude
36:33 Change and pivot - start with one
39:30 The org chart
43:08 Business planning
46:35 Accountability
49:17 Don’t be afraid to train your people
49:48 Employee engagement
About the Guest:
Chris Koch brings 25-years of HVAC industry experience to BDR’s business coaching clientele. While Chris has focused primarily on the commercial service arena, he has a significant amount of residential HVAC and plumbing experience, including “mixed-use buildings” that blend commercial and residential markets. Chris started at the ground floor – literally – and worked his way up the ladder to VP of Service, earning a business degree along the way.
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