Behind the Tool Belt returns to its roots with an inside look at leadership development and relationship building through a conversation with TC Backer sales leader Ben Catlin.
• Ben shares his journey from Michigan to Pennsylvania, including his early influences in music and sports
• Family connections played a key role in shaping Ben's character and work ethic
• Breaking into sales happened gradually through college experiences and car sales
• The transition from car sales to construction came from prioritizing family time
• Leadership capital refers to the trust bank built through consistent behavior and communication
• Effective leadership empowers team members to think for themselves rather than following directives
• Creating relationships across departments breaks down communication barriers
• TC Backer differentiates itself through customer-focused approaches rather than one-size-fits-all solutions
• Standard Operating Procedures (SOPs) help maintain consistent quality even in challenging situations
• Continuous learning and staying open to new perspectives drives company growth
Behind The ToolBelt has merged with the TC Backer YouTube Channel. Everything BTTB and TCB is now in one place. Go to the channel and subscribe.
https://www.youtube.com/channel/UCrj7GjAGEsAjOXEYKhh6FLQ/
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https://podcast.behindthetoolbelt.com
