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More marketing means nothing if your client retention is low. The success rate of selling to a customer you already have is 60-70%, while the success rate of selling to a new customer is 5-20%. 

By listening [and taking notes], you’ll learn:

• The data that tells us how important client retention is
• How important it is to keep clients and keep them longer
• How your offer, delivery and processes impact your client retention

This episode is one you’ll definitely want to prioritise, it’s the quickest way to grow and stabilise your business for the long haul.

Enjoy!

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