APRIL 15, 2020 -- At the beginning of the current pandemic, automotive management expert Bob Greenwood was quick to offer practical ways to respond. We asked him to weigh in on the potential impact of the coronavirus pandemic on the auto service industry. He believes the new realities of retail will stay with us for quite a while, and shops will have to adapt quickly in order to survive. Host: Allan Janssen. Producers: Delon Rashid, Peter Bulmer.
