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Redundancy only feels like a boring insurance policy… until it starts delivering real, everyday performance wins.

In this conversation with Julian Jacquez, President and Chief Operating Officer (COO) of BCN Telecom, we dig into how dual connections, SD-WAN overlays, and intelligent automation transform networks from “hope nothing breaks” into always-on, high-performing platforms that keep cloud apps flying and employees focused on actual work (not buffering wheels).

We walk through the journey from single links and MPLS to today’s world of diverse access, policy-driven routing, real-time failover, and direct-to-cloud optimization. Julian breaks down why many enterprises start with managed connectivity, then layer in security through SASE and zero trust to create a unified model for identity, segmentation, and inspection.

For distributed environments like restaurants, healthcare, and retail, the ability to roll out consistent changes across hundreds or even thousands of locations is a massive unlock. No more touching every box. Firewall updates, policy shifts, and standards enforcement happen centrally and instantly.

And then there’s execution, where most network projects either shine or stall. We get practical about project-managed deployments, coordinating carriers and cutovers, and deciding between OpEx and CapEx based on refresh cycles, cash flow, and internal expertise. We also cover co-managed versus fully managed operations, what to automate first, and how AI-driven visibility turns raw telemetry into proactive tickets and recommended fixes.

We even explore access diversity in underserved markets, from fiber and broadband to 4G/5G and LEO, making sure sites stay online wherever work happens. With storms, power outages, and security incidents putting constant pressure on infrastructure, resilience isn’t a nice-to-have anymore. It’s a core business strategy.

If uptime, user experience, and smarter network spend matter to you, this episode will definitely make you rethink the modern WAN for the AI era.

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