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Speed used to be the headline for broadband. Now the real question is tougher: did your internet actually feel reliable all day, on every device, in every room? We talk with Janelle Morse from SCTE, an industry insider helping shape Tech Expo 26 in Atlanta, about why the broadband world is pivoting toward end-to-end customer experience and what that means for operators, engineers, and anyone building modern networks.
We break down the event’s theme, “convergence powered, experience protected,” and why convergence is no longer a buzzword. Fiber, HFC, DOCSIS, Wi-Fi, wireless broadband, and even satellite increasingly have to operate as one coordinated system. That pushes the industry toward cloud-native architectures, more virtualization, and more intelligence at the edge, because the network boundary now extends into the connected home where “my Wi-Fi is my internet” becomes the customer’s reality.
AI is the accelerant. Instead of vague promises, we get into concrete use cases like network diagnostics, predictive service assurance, fault detection, and optimization, plus the next step: autonomous networks and self-healing operations that can sense issues, predict failures, and take action before customers ever notice. We also talk about how Tech Expo is structured, what to prioritize when you attend, why the expo floor matters, and how workforce skills and upskilling fit into an AI-driven future.
If you care about broadband innovation, network reliability, and what’s next for customer experience, hit play, share it with a colleague, and subscribe for more. If you’ve got a strong opinion on fiber vs DOCSIS or where AI should help first, leave a review and tell us what you’re seeing.
Learn more about Microsoft's ISOC announcement: https://fandf.co/4iQ9b5n
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