109. Boosting Compliance Through Coaching: A Conversation with Jerry Fu

Description

In this episode of Stepping In It, we sit down with Jerry Fu, a career and leadership coach who helps leaders become more visible, vocal, and valuable. With a background in pharmacy leadership and certifications in Emotional Intelligence, Talent Optimization, and Life Design, Jerry brings unique insight into how coaching can bridge the gap between providers and patients to improve compliance. We explore the real challenges behind medication adherence—where long-term compliance often falls below 50%—and discuss how collaboration, coaching, and true engagement can transform both healthcare outcomes and leadership effectiveness.

In this episode, you will be able to:

Discover how leadership coaching can improve engagement between healthcare providers and patients.
Learn why collaboration is a key factor in increasing patient compliance.
Explore the barriers that keep patients from following treatment plans and what really motivates adherence.
Understand how pharmacy leadership experience connects to coaching and healthcare outcomes.
Uncover data-driven insights into medication adherence and what it means for the future of healthcare.

The key moments in this episode are:

00:00:00 - Introduction to Episode 110 with Guest Jerry Fu

00:01:04 - Jerry’s Background in Pharmacy and Leadership Coaching

00:01:20 - Jason’s Whiny Farmer Intro: Southern Rust and Harvest Challenges

00:02:15 - Jerry’s Path from Pharmacist to Leadership Coach

00:05:10 - Using Coaching to Improve Engagement with Providers and Patients

00:07:45 - Collaboration as a Strategy to Increase Patient Compliance

00:10:22 - Medication Adherence Data and Compliance Challenges

00:13:40 - Why Patients Struggle with Following Long-Term Therapies

00:16:05 - Motivations that Drive True Patient Compliance

00:19:15 - How Coaching Fits into Healthcare and Leadership Development

00:22:00 - Practical Lessons from Jerry’s Work with Leaders and Teams