In this episode of Talking Hospitality, we discussed the importance of HR and staff training in the hospitality industry with guest Diana Soprana, founder and owner of HR companies in several countries. Diana emphasizes the significance of values like integrity, honesty, and people, and highlights the need to prioritize the well-being and development of employees. We also discussed the challenges the industry faces, such as a shortage of workforce, changing guest expectations, and the importance of technology.
Hoteliers should focus on small gestures to make guests feel special and build loyalty. Diana believes that while roles and processes may change, human connection will always be a vital part of hospitality. And it is very important adapting to industry changes while maintaining a human-centric approach to hospitality.Connect to Diana via Linkedin:
https://www.linkedin.com/in/diana-blazaitiene/
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Schulering: Evolving Hospitality through Learning.
