Description

In this conversation, Mauricio Schuler and Saar Shai discuss the evolving role of families, particularly kids and teens, in travel decisions and hotel experiences. They explore the challenges hotels face in catering to younger guests, the operational hurdles involved, and practical steps hoteliers can take to enhance family experiences. The discussion also highlights future trends in family travel and the importance of engaging kids in loyalty programs, ultimately emphasizing the need for hotels to adapt and innovate to meet the changing expectations of families.

Takeaways:

• Hotels often overlook the needs of kids and teens.
• Delighting children can lead to increased guest satisfaction for parents.
• Simple welcome gifts can significantly enhance the guest experience.
• Hoteliers should focus on quick wins to improve family offerings.
• Understanding the family segment can unlock new opportunities for hotels.
• Personalization is key in creating memorable experiences for families.

Connect with Saar: 

https://www.wanderland.london/

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Schulering: Evolving Hospitality through Learning.