Description

“Are you going to be curious, or are you going to be judging?”

This is the question Daniel asks in this conversation about how to create shared meaning through conversations.

As Daniel points out, there’s a time and place for both, but in striving to understand each other in conversation, we need to emphasize curiosity over judgment.

For leaders who want to create shared purpose and meaning with their teams, good conversation skills are vital. In this episode, Daniel and Peter review a number of conversational practices and principles that can improve relationships in the workplace–and in life.

Tune in to learn:

• How to implement the power of the pause
• How to identify your personal triggers and manage your emotional responses better
• What active listening is, and why it’s so important

Plus, lessons on customer experience from a Dutch supermarket, and a trip to Stewarts’ childhood living room.

In this episode:

1:32 – Insight of the Week

6:57 – Memory Lane: The Podium

10:55 – Topic: How to Create Shared Meaning in Conversations

33:29 – Lightning Round

Resources:

Stewart Leadership Insights:

• The Key to Acquiring and Keeping Customers for the Long-Term
• 4 Actions for Increasing Customer Focus
• 6 Tips to Improve Your Executive Presence Through Language
• The 2 Levels in Every Conversation
• 6 Ways to Help Regulate Your Emotions for Leadership Effectiveness
• Please, Help Me Communicate Better!

“Dutch supermarket introduces unique slow checkout lane for lonely seniors who want to have a chat,” Aditi Bora, Upworthy

Raspberry Pi

Solipsism, Wikipedia

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