“What’s the value-add for each and every interaction?”
According to Daniel, this is a critical question every leader should ask about interactions with customers.
But it doesn’t just apply to customers. Leaders have four critical relationships to manage, and each one has different needs, concerns, and desired outcomes.
Managing these four relationships can make leaders feel stretched in multiple directions at once. As Peter points out, a leader who is focused on addressing the boss’ needs will still feel pulled toward direct reports, peers, and customers.
It is possible to successfully navigate the different needs of each relationship–without being pulled apart in the process!
Tune in to learn:
Plus, insight into why we don’t remember everything, and memories about epic Koosh Ball battles.
In this episode:
1:29 – Insight of the Week
8:36 – Memory Lane: Koosh Ball Mayhem
11:50 – Topic: Four Critical Relationships Every Leader Needs to Manage
32:40 – Lightning Round
Resources:
Stewart Leadership Insights:
Koosh Ball, Wikipedia
Brain Facts, Cleveland Clinic
The Five Dysfunctions of a Team: A Leadership Fable, by Patrick Lencioni
If you liked this episode, please share it with a friend or colleague, or, better yet, leave a review to help other listeners find our show, and remember to subscribe so you never miss an episode.
For more great content or to learn about how Stewart Leadership can help you grow your ability to lead effectively, please visit stewartleadership.com and follow us on LinkedIn, Instagram, and YouTube.
