Plumber. Owner. Franchisor. Brand president. Matt O’Rourke walks us through how he went from a service truck in Metro Detroit to leading Z Plumberz across multiple locations. We dig into the mindset shifts that helped him get out of the field, the systems he built to scale, and why the industry needs to rethink recruiting and training. If you want to build leaders, hire better, and grow a durable business, this episode will get you moving.
What you’ll learn:
- How to “trap” yourself into working on the business.
- The right way to promote top technicians into leadership.
- A simple rule for when to add your next truck.
- Why construction leadership depends on in-house apprenticeship.
- Marketing moves that beat the yellow pages mindset.
- How to attract Gen Z with training, mentoring, and modern channels.
- A practical path to franchising, systems, and culture.
Takeaways With Timestamps
- 00:00 — From plumber to franchisor: Matt’s vision and why thinking bigger changed his career.
- 01:41 — Forced out of the truck: how early hiring “trapped” him into working on the business.
- 02:39 — The franchise spark: a golf course talk with a franchise attorney that shifted his model.
- 03:06 — Always be recruiting: why he spends 30–60 minutes a day finding future leaders.
- 05:38 — Ditch lazy marketing: missing the yellow pages pushed him toward real community building.
- 06:34 — The two-hour rule: if you can’t dispatch in two hours, it is time to add a plumber or a truck.
- 14:19 — Training gaps: why national standards lag, and what he built in-house to fix it.
- 15:54 — Private-sector apprenticeship: why every construction business must own this.
- 20:41 — The first domino: early mornings, time blocks, ride-alongs, and “trust, but verify.”
- 21:39 — Culture beats chaos: lead by example so decisions get made without you.
Connect With Matt:
Website: https://www.zplumberz.com/
LinkedIn: https://www.linkedin.com/in/matthew-o-rourke-a835459/
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