On this week’s audio update, ASCA’s past president Rebecca Craig, RN, CASC, talks about how she and her staff at Harmony Surgery Center in Fort Collins, Colorado, rely on patient satisfaction surveys to constantly improve their patients’ experiences. Rebecca also shares her experience implementing the Outpatient and Ambulatory Surgery Consumer Assessment of Healthcare Providers and Systems (OAS CAHPS) Survey and some important advice to ensure your ASC is ready for the January 2025 requirement.
