Description

In this episode, Sebastian and Nathan discuss the ego-driven mistake that most service providers make. They emphasise the importance of putting clients above oneself and maintaining an orientation towards the client. They highlight the dangers of pride and self-orientation, such as neglecting client needs, losing trust, and ultimately losing clients. On the other hand, they explain that by putting clients first, demonstrating a passion for their business, and going the extra mile, service providers can build trust, admiration, and long-term client relationships.

Takeaways

• Put your clients above yourself and maintain an orientation towards the client.
• Neglecting client needs and focusing on self-orientation can lead to losing trust and clients.
• Demonstrate passion for your client's business and go the extra mile to build trust and admiration.
• Stay updated on your client's goals and evolve with their changing needs.
• Avoid dismissing tasks or requests that may seem beneath you, as they contribute to overall service quality.
• Maintaining a humble attitude and suppressing ego is crucial for continual service improvement.

Chapters

00:00 Introduction
11:53 The Ego-Driven Journey of Success
25:10 Implications of Failing to Put Clients Above Yourself
29:30 Takeaways and Final Thoughts