In Part 1 of this special two-part episode of the AI Outcomes Podcast, Ben Drakes shares practical advice for technology sellers, consultants, and pre-sales specialists looking to engage customers adopting AI at scale.
00:00 Introduction & Purpose of the Episode
01:50 Why AI Adoption is Not a Technology Project
03:41 Real Customer Example: Business Transformation with AI
05:34 Key Lesson: AI is a Business Transformation Program
06:50 Vision: Making Employees 30% Better with AI
08:48 Addressing Job Cuts & Media Narratives
10:54 Building an AI Policy and Governance Framework
12:04 CEO-Led AI Initiatives & Team Building
13:24 The Role of AI Guardians and Cross-Functional Teams
14:44 Communication & Overcoming Resistance
16:12 Tracking Adoption and Celebrating Discoveries
17:38 The Importance of CEO Engagement
19:15 How Technology Partners Can Get Involved
20:57 Researching Customer Business Outcomes
22:06 Researching Customer AI Initiatives & Stakeholders
23:14 Action Steps & Preparing for Part 2
24:22 Closing Remarks & Next Episode Teaser
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