In this Thursday riff, Scott Grates is joined by surprise guest Keith Brown for a spontaneous but powerful conversation on value—what it really means, how to communicate it, and why price should never be your leading pitch. Through the analogy of flying coach vs. first class, Scott breaks down the “value equation” in a way that’s impossible to forget, challenging listeners to stop selling themselves short and start delivering standout experiences.
Whether you're talking to a new lead or a longtime referral partner, this episode drives home the point that value is what gets remembered—and referred. It’s not about price. It’s about how you make people feel. This one is fast, fun, and packed with truth for anyone trying to build a business rooted in relationships.
✈️ What you’ll learn:
• Why price only matters in the absence of value
• How to use the “first class flight” analogy to frame your client experience
• Why referring someone is a risk—and how to protect that trust
• How to flip the script when someone asks, “What do I get for a referral?”
• The real reason you should never want to be “the cheapest option”
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Episode Markers:
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Scott Grates' Links:
Referrals Done Right - https://www.referralsdoneright.org
Referrals Done Right FB Group - https://www.facebook.com/groups/296359076662332
Scott Grates Website - https://www.scottgrates.com
Love Living Local - https://www.instagram.com/lovelivinglocal315
Scott's FB - https://www.facebook.com/scott.grates.1
Scott's - https://www.instagram.com/scottgrates
TikTok - https://www.tiktok.com/@scott.grates
Keith Brown's Links:
FB - https://www.facebook.com/dobson.brown.7
IG - https://www.instagram.com/keithbrownn_
