Description

Everyone has difficult clients, knowing how to deal with them effectively is important. Joel and Andy discuss how the way the world has changed impacts your ability to do this and share effective ways to overcome these issues.

They include how to handle people constantly demanding to speak to you, refusing to pay, and aggressive people.

KEY TAKEAWAYS

• Everyone has difficult clients. This is the case for business owners, service providers, and charities.
• Good communication overcomes most issues.
• If you feel angry, try to create a bit of space and time before responding.
• Set clear expectations. Don’t let people pressure you into offering something you can’t deliver.
• Don’t avoid customers when having issues.
• More often than not speaking to someone directly is better than email for handling disputes.
• Use technology to help you to create good relationships with clients. Several ways to do that are shared in the episode.

BEST MOMENTS

‘Weirdly, in a world where there are so many ways to communicate, now, it's so much easier for communication to break down. ´

‘The important thing I think is active listening.’

‘Take a breath, do not take it personally, and look at what you can do to help

VALUABLE RESOURCES

https://www.fixmymarketing.co.uk/

The Codebreak Club: https://www.facebook.com/groups/codebreakclub/about/

Stay Hungry podcast series

Stay Hungry Bestselling Book

Marketing coaching: www.andyandjoel.com

Done-for-you marketing: www.codebreak.co.uk

If you're fed up with wasting your time and money on marketing that doesn't generate enquiries and sales - hop on a Codebreak discovery call. 

After all, getting lots of 'likes' on your Facebook page ain't gonna make your boat go faster. But up-to-date marketing techniques that attract buyers and action-takers instead of tyre kickers will. The Codebreak team are here to show you how or do it for you - https://www.codebreak.co.uk/discovery-call/

ABOUT THE HOSTS

Joel Stone

Joel Stone is a marketer and disciple of business strategy. After seeing the impact of the 2008 recession, he decided to take control and leave employment to set up in business for himself. He quickly built an aw

Links:

Website: https://www.codebreak.co.uk
Instagram: https://www.instagram.com/codebreakcrew/
Facebook: https://facebook.com/codebreakcrew/

Joel's Instagram: https://www.instagram.com/joelstoneofficial/
Joel's Facebook: https://facebook.com/joelstoneofficial/

Free Marketing Budget Calculator: https://codebreak.outgrow.us/knowyournumbers

Arrange a call with Codebreak: https://form.jotform.com/241272835208051