Join Blendi Muriqi and Qi Cao, the founder of ChargeBlast, a chargeback mitigation company, to know how to scale a startup business.
Highlights:
- Starting a business requires wearing multiple hats and having a quantitative approach to assess the business's profitability and growth potential.
- Chargebacks can be a significant problem for businesses, especially in the e-commerce and subscription SaaS space.
- Building a profitable company is crucial for sustainable growth, especially when bootstrapping without venture capital funding.
- Leveraging technology, such as AI chatbots, can help scale customer support and reduce costs.
- Overseas talent can play a crucial role in scaling a business and should not be overlooked.
- Personal branding and providing value online can help grow a following and drive business.
- Working with co-founders can provide support and make the entrepreneurial journey less lonely.
- Hiring experienced talent can bring valuable skills and expertise to a company.
- Decreasing chargebacks is important for business success and can be achieved through education and actionable strategies.
Chapters:
(01:40) - The Journey to Entrepreneurship
(09:50) - Addressing the Problem of Chargebacks
(24:59) - Leveraging Technology for Efficient Customer Support
(25:54) - The Role of Overseas Talent
(30:16) - Building a Personal Brand
(36:27) - Working with Co-founders
(38:40) - Scaling a Business with Overseas Talent
Read the full article and view the transcript here:
https://www.delegate.co/scaling-a-startup-overcoming-chargebacks-building-sustainable-growth/
Stay tuned for more episodes!
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