On this week’s The Big Picture, Vishal Garg, Founder and CEO of Better.com, joins Robbie (and later Rob) Chrisman for a wide-ranging conversation on technology, leadership, and the future of home buying. Vishal shares his personal journey from growing up in India to building one of the most closely watched digital mortgage platforms in the U.S., and how firsthand frustration with legacy lending systems led him to rethink how mortgages should work.
We dig into how AI is reshaping mortgage operations, what “human as an exception” really means in practice, and how lenders can better meet borrowers where they are. From lessons learned scaling Better to predictions for what the mortgage process could look like by 2030, Vishal offers a candid, forward-looking perspective on innovation, adaptability, and what it will take to modernize housing finance in the decade ahead.
