Description

Angelo Mendola, President and COO of Priority Payments Local, explains how dealerships can improve profitability by optimizing payment processing, technology and financial workflows.

On the latest episode of Inside Automotive, Mendola examines the operational costs hidden within dealership payment systems and technology stacks. He discusses how redundant vendors can increase expenses and reduce efficiency, while consolidation can simplify operations and free up staff resources. The conversation also explores surcharging and dual pricing, including the compliance considerations dealers must address when shifting payment costs to customers.

Key discussion points include:

• Reducing technology overlap and the costs of “multi-layer syndrome”
• Surcharging vs. dual pricing and how each approach works
• Payment compliance across pricing, receipts, taxes and accounting
• Modern payment options, including mobile wallets, text-to-pay and BNPL
• Streamlining dealership workflows to improve efficiency and EBITDA
• Faster technology implementation during acquisitions and operational transitions

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