Description

Dealership compliance takes center stage in this episode of Inside Automotive featuring Shannon Robertson, Executive Director of Automotive Finance & Insurance Professionals (AFIP) and host of Compliance That Works. Robertson outlines practical strategies dealers can implement to reduce regulatory risk, strengthen operations, and build a culture of accountability.

As digital retail and social media marketing expand, compliance oversight must evolve. Robertson explains why proactive monitoring, consistent training, and clearly documented policies are essential to preventing costly fines and enforcement actions. She also discusses how dealerships can significantly mitigate penalties by maintaining an active compliance program—even when individual employees make mistakes.

Key discussion points include:

• How active compliance programs can reduce fines by up to 96%
• The importance of ongoing employee training amid high industry turnover
• Managing digital advertising, disclosures, and social media risk
• Assigning a dedicated compliance officer and enforcing top-down accountability
• Integrating compliance into daily operations to protect profitability and trust

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