Description

As AI adoption accelerates and pricing transparency remains under regulatory scrutiny, dealerships face growing pressure to modernize their operations. In this episode, Michael Affronti, Chief Product & Business Officer at DriveCentric, discusses how dealers can navigate evolving compliance expectations while leveraging AI to create more consistent customer experiences.

Affronti explains why operational inconsistencies across websites, CRM systems, sales teams, and F&I departments create some of the industry's biggest compliance risks. He also outlines how responsible AI can help dealerships reduce those gaps by delivering accurate information, maintaining audit trails, and connecting customer data across the organization.

Key discussion points:

• Why pricing transparency remains a priority despite the FTC’s CARS Rule being vacated
• The compliance risks created by disconnected dealership systems and processes
• How AI can improve consistency across customer communications and transactions
• What separates responsible AI from tools that introduce new operational risks
• The importance of unified customer records and connected dealership data
• How dealers can prepare for an AI-native operating model across sales, service, and F&I

Affronti shares practical insights for dealers looking to build compliance-ready operations while improving customer experiences in an increasingly AI-driven retail environment.

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