Description

This week’s Check-Out Fridays gets real (and hilarious) about guest behavior, staff sanity, and the messy truth behind “the customer is always right.” From viral hotel-review segments to a wild Bonefish Grill incident and a Chick-fil-A drive-thru puzzle, Bryan and Tyler share frontline stories and practical takeaways every hotel operator—and every traveler—should hear.

What You’ll Learn

• Why “the customer is always right” can hurt service quality
• Simple scripts for handling unreasonable manager requests
• Smart ways to defuse lobby meltdowns during sell-outs
• How to prevent (and document) pet-policy abuse and room damage
• The psychology of online reviews—and prompting balanced feedback
• Three guest-facing rules to post for fewer complaints & better scores

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