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Curious about how Business Process Outsourcing (BPO) can redefine customer experience? In Episode Four of Epochal Growth, host Sarah Caminiti dives into an insightful discussion with Blair Wilen, CEO and co-founder of Ethos Support. Discover how Ethos Support is setting new industry standards by blending innovative technology, streamlined processes, and a strong emphasis on employee well-being.
Blair reveals the secrets behind their low attrition rate and the crucial role of the human touch in customer support. Learn how AI is poised to enhance customer interactions and why every support interaction is an opportunity to boost order value and customer satisfaction.
Tune in to uncover how Ethos Support is not only transforming brands' customer experiences but also becoming a trusted partner in CX management. This episode is a must-listen for anyone passionate about driving meaningful change and fostering innovation in the customer experience realm.
You were never satisfying anyone by satisfying everyone. Stop satisfying everyone.
I'm Sarah Caminiti. This is The Career Strategist. If this episode helped you see something more clearly, send it to someone who needs to hear it. And if you haven't yet — subscribe so you don't miss what's coming next.
