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Here in episode #18 Scott shares how leading with listening helped to launch his career in healthcare quality improvement, how Scott works to ensure his team is viewed as a resource for value-delivery, Scott’s reflections on ensuring leadership teams are engaged in quality improvement initiatives, his excitement for healthcare’s renewed commitment to leading in quality outcomes, how he leverages his background as a lawyer to make the case for achieving quality excellence, Scott’s thoughts on the need for clearer career pathways for healthcare quality professionals, his message to quality people to get out there and just do it, and evidence that Scott may just be an avid Ariana Grande fan!!!
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