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Here in Episode 23 Christina highlights her background in research, project management, and quality improvement and how she transitioned into her current quality safety administration role, her range of responsibilities in managing a team of nursing and business analysts; how she managed through tough times and high turnover within her quality department; Christina’s key leadership strategies and tactics to developing strong partnerships with her physician customers; her aha moment that improved the incident reporting process for physicians at her facility; Christina shares insights in her passion for improving safety culture; and her advocacy for 2nd victim programs and her focus to apply discipline and personal resilience to find success with her quality improvement work.
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