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Here in episode 36, Luis shares an exceptional quote to start our show followed by a personal story of a patient safety incident that helped to launch his healthcare improvement career path, he provides a great overview and introduction to the Mexican national healthcare system, he highlights a career lessons learned that centers on proper stakeholder management, and believe or not quality people this is starting to resonate as a common theme across a number of interviews to date, Luis highlights a great aha moment in his career path that begins with knowing your organization, he shares his excitement about the future of healthcare, the impact quality professionals will bring, and thoughts on how to pull more physicians into the technical world of healthcare quality and patient safety.
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