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Here in Episode #83, Frank opens our show with 3 classic quotes from 3 incredibly iconic figures; we take time to dig into Frank’s unique and non-traditional healthcare quality improvement career path; he shares the ins and outs of 3 professional certifications that we should all have on our radars; Frank tells a dark moment story teaching us to double down on networking and service, even during times of career transitions; he gives us an important tip for anyone facilitating teams; he shares a career AHA centered on impacting both the people and process side of change; Frank introduces us to the ADKAR change model; he highlights the rapid growth of the patient safety professional as a healthcare trend that he’s excited about; and calls for healthcare organization to give non-clinical team members a chance a shot at quality leadership positions. Connect with Frank on LinkedIn Great Example of Sutter Health’s Safety Video w/ Frank Access The Healthcare QualityCast LinkedIn Group Leaves Us a Rating Learn More About Our Lean Six Sigma Training & Certification Programs
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