Christmas is coming fast, and for most small business owners it’s exciting — and a bit chaotic.
In this episode of The Customer Connect Podcast, I’m sharing six quick fixes you can make right now to get ready for Christmas trade — three for online stores and three for those of you running bricks-and-mortar.
They’re simple things that don’t take long but make a real difference to how your business runs and how your customers feel.
We’ll talk about how to:
• Improve your top product listings online so they actually convert
• Make your checkout and customer communication clear and stress-free
• Get your team organised, confident, and ready for the rush
• Turn the dreaded queue into a positive part of the experience — maybe even a sales opportunity
And at the end, I’ll share one small thing you can do this week to make your customer experience smoother before the Christmas crowds hit.
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