In this episode of the CS RevSpeak Podcast, Angeline Gavino sits down with Thomas Voigt, Customer Success Coach and Founder of The CS Academy, for a deep dive into what it means to be a leader in the Customer Success space—particularly when leading for revenue impact.
Thomas shares invaluable insights on:
- The competencies and skills successful CS leaders possess and why they are critical in today’s landscape.
- A leader’s role in uplifting Customer Success within their organization, positioning it as a strategic, revenue-driving function.
- How to work on yourself and improve your leadership style, including practical tips for continuous learning and personal growth.
- The importance of mental wellbeing as a leader, especially in navigating the challenges of a high-pressure role.
This episode is a masterclass in leadership for CS professionals, offering actionable advice for those looking to transform their teams, their organizations and themselves.
Ways I Can Help You Level Up Customer Success:
- Value Realization Framework Online Course: Install a repeatable system your team can run: deliver value, prove outcomes, and drive retention and expansion. Self-paced with ready-to-use templates. Learn more.
- Newsletter: Practical, revenue-driven CS strategies in your inbox. No fluff. Subscribe here.
- 1:1 Coaching: Hands-on guidance to roll out value realization in your org. Book a free consult call.
For more information, visit my website: Explore more resources and insights. CS RevSpeak
Let's Connect on Linkedin: Get weekly insights, templates and real talk on CS leadership. Follow Angeline on LinkedIn.
Until next time, keep driving success and speaking the language of revenue!
