Description

Angeline Gavino sits down with Pieter Boon, Co-founder of ImpactPilot, to delve into the transformative concept of impact drivers and their role in revenue growth for Customer Success teams. They explore practical strategies to connect CS activities to measurable outcomes like retention and expansion.

Key Topics:

• What are impact drivers and why are they critical for CS teams?
• How to identify the most relevant impact drivers for your customers.
• How do impact drivers differ from customer health scores?
• Turning impact drivers into actionable plans that influence revenue outcomes.
• Leveraging impact drivers for customer segmentation and prioritization.
• Real-world examples of impact drivers boosting retention and expansion.

Resources:

1. Impact Driver Library
2. Tracking Sheet
3. Short Demo of ImpactPilot
4. Workshop Slides

Ways I Can Help You Level Up Customer Success:

1. Value Realization Framework Online Course: Install a repeatable system your team can run: deliver value, prove outcomes, and drive retention and expansion. Self-paced with ready-to-use templates. Learn more.
2. Newsletter: Practical, revenue-driven CS strategies in your inbox. No fluff. Subscribe here.
3. 1:1 Coaching: Hands-on guidance to roll out value realization in your org. Book a free consult call.

For more information, visit my website: Explore more resources and insights. CS RevSpeak

Let's Connect on Linkedin: Get weekly insights, templates and real talk on CS leadership. Follow Angeline on LinkedIn.

Until next time, keep driving success and speaking the language of revenue!