In this special episode of The Consultant’s Way Podcast, Anthony Paluska sits down with Jackie McMann to break down key insights from the recent TSIA Interact conference. With the tech services industry evolving at breakneck speed, they cover the hottest topics shaping the future of professional services, including the rapid rise of AI, the critical role of data, and the ongoing struggle to align sales and delivery teams.
Jackie shares her observations on how AI is transforming the way services are delivered, highlighting both the opportunities and challenges it brings to PS leaders. From reducing manual tasks to enabling data-driven decision-making, AI is changing the game, but only for those willing to invest in the right tools and skills.
They also dive into the importance of data hygiene, a recurring theme at the conference. As more companies rely on data to drive strategy and customer insights, keeping that data clean, accurate, and actionable has never been more critical. Jackie emphasizes that while it might not be the most glamorous topic, it’s a foundational piece for scaling any successful services business.
Finally, they discuss the often-misunderstood relationship between sales and professional services. As companies continue to push for rapid growth, the need for alignment between these teams has never been greater. Jackie offers practical advice for breaking down silos, improving collaboration, and ensuring that services teams are positioned as strategic partners rather than just post-sale support.
Whether you attended TSIA Interact or are simply looking to stay ahead in the fast-paced world of tech services, this episode is packed with actionable insights for PS leaders at every level.
Listen now to get a front-row seat to the conversations shaping the future of professional services.
