Chauffeured transportation scored a 3.8 in the latest Business Travel News survey. Ride share scored a 3.6.
That's too low. And Ken is PISSED 😡
Ken and James analyze the BTN ratings report and explore why the service gap between chauffeured transportation and ride share is narrower than it should be. From affiliate inconsistency and booking friction to pricing transparency and basic execution, this conversation challenges operators to look beyond assumptions.
The dynamic duo argues that luxury is no longer defined by vehicles alone — it’s defined by reliability, consistency, and execution at every touchpoint. And if the industry expects to command premium rates, it must deliver premium experiences — every time, in every market.
Read the BTN article code name 'Document 8'Â
Share your perspective in the Q1 2026 Operator survey here: https://www.surveymonkey.com/r/HJBV3NZ
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