CTO Royce Haynes discusses how products like Aspect can and should be helping workforce managers get back to doing what only humans can do. As we launch Aspect Intelligence, Royce talks about how AI can help spark ideas for his moms birthday party and give ideas for when extra staffing will be needed. That insight allows managers to lean into things like strategy and leadership development, while also saving on the chaos tax of just reacting to a problem instead of proactively preparing.
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