In this episode, Helen Thomas, Chief Executive of Digital Health and Care Wales, shares a rare and honest perspective on the human side of transformation.
Drawing on more than 36 years in the NHS, including leading Wales’ digital response during covid, Helen reflects on what leadership really feels like at the sharp end of health and care – making difficult decisions, carrying responsibility, navigating uncertainty and still showing up for others.
We explore why digital transformation is fundamentally a care model challenge, not a technology one, and how getting this wrong quietly undermines adoption, trust and outcomes. Helen also reflects on what the pandemic revealed about the system’s ability to move at pace, why so little of that has stuck, and what leaders can learn from it.
This is a conversation about judgement, compassion and inclusion as leadership disciplines – and what it takes to lead change in complex systems today.
Problems Worth Solving is brought to you by Healthia, the collaborative service design consultancy for transformation in health, care and public services.
Find out more about our work at healthia.services.
