Discover the art of building resilient remote teams as we sit down with Paul Karaffa, the CEO of AdminNow, Hawaii's leading Salesforce consulting firm. Paul takes us through his inspiring journey from being laid off to establishing a formidable remote workforce, navigating the unique challenges of Hawaii's geographical isolation. We promise you'll gain valuable insights into his strategic approach to international hiring and the lessons learned from aligning with the continental U.S. to manage a growing team effectively. This episode shines a light on the untapped talent pools in Central America, particularly El Salvador, and offers a front-row seat to the contrasts and synergies between U.S. and Salvadoran team dynamics.
In addition to team-building strategies, Paul shares his innovative vision with Admin Now, an IT support marketplace that reimagines how technical support is delivered. Imagine a world where IT support is as accessible and immediate as booking a ride with Uber. Through engaging stories, including culinary adventures with pupusas in El Salvador, Paul paints a vivid picture of how flexible work habits and real-time support can revolutionize the customer service experience. Whether you're a leader looking to expand your team globally or a tech enthusiast curious about cutting-edge IT solutions, this episode is packed with practical advice and inspiration.
Tune in and explore the evolving landscape of remote team management and IT support through Paul's expert lens.
🔗🔗Connect with Paul Karaffa 🔗🔗
Linkedin: Paul Karaffa | LinkedIn
Company: AdminNow
🎧 Host | Brian Samson – Founder of 💻 Plugg Technologies
🔗 https://www.linkedin.com/in/briansamson/
🎙️ Sponsored by Plugg Technologies – Connecting U.S. companies with top-tier software developers across Latin America.
🌐 https://www.plugg.tech
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