In this episode of UH-OH Conversations with Cohesive Leaders, Ben-Jamin Toy and Dr. Troy Hall chat with Jim Carlough, a seasoned executive and Chief Sales Officer, to discuss one of the most difficult and often most mishandled moments in leadership: downsizing.
Jim shares a candid UH-OH experience from earlier in his career, when following traditional “be firm, be direct, be short” guidance damaged trust, hurt his reputation, and left lasting emotional fallout for employees. He doesn’t sugarcoat the cost, both personal and professional.
But the story doesn’t stop there.
Twenty years into his career, Jim rethought everything. What followed was a radically human, integrity-driven approach to layoffs built on transparency, empathy, and shared dignity—an approach that resulted in the highest employee satisfaction scores in a 20,000-person organization, even as jobs were being eliminated.
This conversation is a masterclass in:
If you think cohesion only matters when times are good, this episode will challenge that belief.
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