In this episode of HWL Talks, host Tommy Benner sits down with Nancy Bourg, RN, BSHCA, MBA, Executive Vice President of Insourcing and Chief Clinical Officer at HWL, for a candid conversation on the past, present, and future of the nursing workforce.
With decades of experience spanning bedside nursing, agency staffing, and health system leadership, Nancy shares how early efforts to aggregate spend and standardize contracts laid the foundation for today’s MSP, VMS, and internal resource pool models. Together, they unpack the realities facing nursing in 2026—from burnout and bedside shortages to generational shifts, travel nursing evolution, and why flexibility is no longer optional.
Nancy also offers a compelling reframing of nursing as a revenue protector, not just a cost center, and explains why hospitals must rethink culture, career pathways, and flexible staffing models to retain talent long term. This episode is a must-listen for healthcare leaders looking to balance cost, quality, and clinician experience in a rapidly changing workforce landscape.
