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 In this episode of The Loan Officer Experience podcast, KT is joined by Christian Butterfield, a lender partner from Gold Star Mortgage, as they discuss the importance of building relationships in the mortgage industry. They delve into Gold Star Mortgage's growth, their service-driven approach, and the evolution from a broker shop to one of the largest originators in the country over 25 years. Christian shares insights on treating all loans with importance, the benefits of the brokerage model, and strategies for thriving in the TPO space. They also explore transitioning from retail to brokerage and the significance of technology in leveling the playing field. Tune in to learn how Gold Star Mortgage aims to better serve brokers and help them grow their businesses.