In this episode of the Restaurant Success Podcast, Matthew Mabel tackles one of the most overlooked opportunities in multi-unit restaurant business growth: developing the bosses of your general managers. While most restaurant entrepreneurship focuses on training GMs, the real breakthroughs in guest count, profit, and culture happen when owners invest in their operations directors, area managers, and district managers. Matthew shares the three pillars that separate exceptional multi-unit leaders from the rest — a steadfast commitment to growing GMs, a simple sequential operations plan, and a genuine focus on personal improvement. Whether you're an independent restaurant owner preparing to hire your first operations director or a multi-unit leader looking to elevate your own performance, this episode offers practical strategy and coaching insight to help you drive sustainable restaurant business success.
Note: The Restaurant Success Podcast is pausing for the foreseeable future after this episode. The weekly newsletter will continue, and Matthew welcomes listener feedback on how to make the podcast more valuable when it returns. Email your thoughts to matthew@surrender.biz.
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