Toxicity in the sterile processing workplace damages not just team morale but also impacts patient safety, retention, and outcomes. HSPA President Arlene Bush joins the podcast to share strategies for identifying and addressing toxic behaviors to create healthier department cultures.
• Poor communication, blame culture, disrespect, and lack of leadership support are major contributors to SPD toxicity
• High turnover, resistance to change, gaslighting, and lack of accountability serve as red flags for toxic environments
• Documentation is essential when addressing workplace toxicity—"if it wasn't documented, it never happened"
• Leadership must directly address toxic behaviors when they occur rather than hoping problems will resolve themselves
• Involving staff in processes and decisions helps create buy-in and reduces resistance to necessary changes
• Small positive changes like greeting colleagues and sharing knowledge can have significant impacts on department culture
• Being intentional in communication and expectations helps prevent misunderstandings that can lead to toxic interactions
• Speaking to leaders first before escalating issues gives them an opportunity to address problems at the department level
Remember, toxicity thrives in silence, but change starts with one person who's had enough. Subscribe to Sterilization Station wherever you get your podcasts, share this episode with someone who needs to hear it, and stay sharp, stay focused, and always remember to stay sterile.
