Description

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Leadership is not a title.
It is what happens between the phone ringing, the appointment book filling, the team asking questions, and the quiet decisions no one sees.

In this episode of the Practice Partners Podcast, Josie takes our listeners inside a real day in the life of an Admin Leader in general practice and we officially welcome Josie into her new role.

We unpack:

• What the Admin Leader role actually looks like day to day
• The balance between front desk leadership and operational accountability
• How admin leaders influence flow, culture, and patient experience
• The difference between being busy at reception and leading a team
• Common challenges admin leaders face and how to manage them effectively

We also talk honestly about:

• Stepping up into leadership from within the admin team
• Setting expectations without losing approachability
• Supporting the practice manager and clinical team
• Why strong admin leadership is critical to a well-run clinic

This episode is for receptionists considering their next step, admin leaders finding their feet, and practice owners who want to better understand the role that keeps everything moving.

Admin leadership is not glamorous.
But when done well, it changes everything.

Welcome to the role, Josie.

Support the show

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/