Listen

Description

AI is no longer just a tool—it’s changing everything. From customer service to real-time business decisions, AI is disrupting industries in ways most people don’t even realise. But is it a force for good, or could it be leading us into dangerous territory?

In this episode of Breaking the Blueprint, Vinay Parmar and Iqbal Javaid break down the AI revolution and its impact on businesses, jobs, and even critical thinking. With AI now handling cold calls, personalising experiences, and even coaching employees, the big question is: what happens to the humans?

We’ll explore the Klarna AI controversy, the hidden dangers of over-automation, and how AI could actually be making people worse at decision-making. Plus, we’ll reveal surprising insights about AI avatars, the EU AI Act, and the secret tool CEOs wish they had.

If you want to stay ahead of the AI curve, this episode is essential. Don’t get left behind—watch now to see how businesses are already adapting, and what it means for the future of work.

Subscribe now so you never miss an episode:
https://www.youtube.com/BreakingtheBlueprint?sub_confirmation=1

Special thanks to our sponsors, NovelVox for supporting this episode – find out more HERE

Show Links:
Vinay on LinkedIn: https://www.linkedin.com/in/vinayparmar/
Iqbal on LinkedIn: https://www.linkedin.com/in/iqbal-javaid/
Catch us on your favourite podcast directory: https://www.breakingblueprint.buzzsprout.com/share

#BreakingTheBlueprint
 #CustomerExperience
 #LeadershipInCX
 #FutureOfContactCentres
 #AIandCX

customer experience strategy for executives
 future of contact centres
 AI in customer service operations
 keynote speakers on customer experience
 CX transformation in large enterprises
 how to improve call centre performance
 leadership in digital customer experience
 customer retention strategies for brands
 contact centre trends 2024
 CX innovation and technology
 data-driven customer experience
 AI automation in contact centres
 employee experience and CX
 optimising BPO operations for CX
 customer loyalty through service design

Find Breaking the Blueprint on YouTube

Find Breaking the Blueprint on LinkedIn

Vinay on LinkedIn

Iqbal on LinkedIn