Is your team actually toxic… or is your workflow just broken?
In this episode of The Business Fix, Chrissy (CEO) and Josh (marketing/ops guy) break down conflict resolution for small and medium-sized businesses in a way that’s practical, a little punchy, and very real-world. Instead of treating conflict like random “drama,” they show you how to see it as data about your systems, your culture, and your leadership habits.
Chrissy walks through her 3 R’s of Conflict Resolution—
From there, Josh puts on his operations lens and shows how “personality clashes” are often symptoms of bad SOPs, vague job descriptions, overlap traps, and broken handoffs between departments. You’ll hear how to run an “operational pre-mortem,” spot the toxic high performer who’s costing you more than they’re producing, and set a culture where conflict gets handled at the right level instead of escalating to the owner every time.
Together, they dive into:
They wrap with rapid-fire “Quick Shot” questions:
If you’re a small business owner or business manager who’s tired of being the full-time referee, this episode will give you language, frameworks, and practical scripts so you can fix the process, teach the skills, and keep your good people.
We’ve heard it: “Nobody wants to work anymore.”
People do want to work. They just may not want to work for your company, your culture, or your leadership style.
That’s what we’ll be addressing at the COSE Big Summit on October 15 in Cleveland.
If you’re ready to stop blaming “the workforce” and start a team, join us.
Visit COSE.org for more information and tickets.
Your culture is not the poster in the lobby.
It is what your team does when you are not in the room.
That is where The Business Fix on the Road comes in.
We help leadership teams fix the people stuff with keynotes, culture consulting, and practical strategies that create clarity, accountability, and real results.
Book us for your next event, conference, or team meeting at businessfixpodcast.com.
ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com
If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com
🎙 Ready to Fix What’s Holding Your Business Back?
The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.
🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.
Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!
